Refund and Cancellation Policy

This policy applies to purchases made on www.imagemagixonline.com (“ImageMagixOnline”, “we”, “us”), which is operated from India. It covers:

• Subscriptions: plans billed monthly or yearly that renew automatically until you cancel.
• AI credit packs: one-time purchases of credits used by AI features such as the photo colorizer and background remover.

Payments are processed by our payment partner (currently Razorpay). We never see or store your full card number, UPI PIN or banking password.

• You can cancel at any time from your account page, or by sending us a request through the contact form.
• Cancelling stops the next renewal. You keep access to paid features until the end of the billing period you have already paid for, and you will not be charged again.
• Cancelling does not refund the current period by itself. If you want a refund as well, see section 3.
• We send a confirmation email when a cancellation is processed.

First purchase of a plan

If you are not happy with a plan you bought for the first time, ask for a refund within 7 days of the payment and we will refund it in full. This applies once per customer per plan.

Renewals you forgot to cancel

If a subscription renewed and you meant to cancel, contact us within 48 hours of the renewal charge. If you have not used paid features since the renewal, we will refund it and cancel the subscription.

AI credit packs

A credit pack with none of its credits used can be refunded within 7 days of purchase. Each AI job is paid to an outside AI provider when it runs, so credits that have been used are not refundable. If you used part of a pack, the unused part can be refunded within the same 7 days, pro rata.

If an AI job fails because of an error on our side, its credit is returned to your balance. If that does not happen, tell us and we will restore it.

Charges made in error

Duplicate payments, charges for the wrong amount, and payments taken when an order was not completed are always refunded in full, with no time limit beyond what your bank or card network allows.

Paid features that do not work

If a paid feature you rely on stops working and we cannot fix it within a reasonable time after you report it, we will refund the affected period or restore the credits involved.

• AI credits that have already been used.
• Requests made after the time limits in section 3, except for charges made in error.
• The remaining days of a billing period after you cancel. You keep access until the period ends instead.
• Plans or credits on an account closed for breaking our Terms of Service (for example, fraud or abuse of the service).

Send us a message through the contact form with the subject “Refund” or “Cancellation”, and include:

1. The email address you used to pay.
2. The payment ID from your receipt (Razorpay payment IDs start with pay_), or the date and amount of the charge.
3. What you would like us to do, and why (optional, but it helps us improve).

We reply within 2 business days. We will never ask for your card number, CVV, UPI PIN or OTP.

• Approved refunds are started within 3 business days of approval.
• Money goes back to the original payment method (card, UPI, net banking or wallet). We cannot send it to a different account.
• Banks and card networks usually take 5–7 business days to show the refund. We email you the refund reference so you can follow up with your bank.
• Refunds are made in the currency you paid in. For international cards, the amount shown by your bank can differ slightly because of exchange rates and fees that your bank sets.

Please contact us before raising a dispute with your bank. Most problems are solved faster that way, and a refund from us reaches you sooner than a chargeback. If a dispute is raised, access to paid features may be paused until it is resolved.

We may update this policy, for example when we launch or change paid plans. The “Last Updated” date at the top shows when it last changed. A purchase is always handled under the policy that was in place when you made it.

For refunds, cancellations, billing questions or complaints, use the contact form. See also our Terms of Service and Privacy Policy.